• For fastest response post your tech support questions on our internet forums: Click here for Forums
• Tech Support via E-Mail: support@pixcontroller.com
• Please read the FAQ and Manuals pages before contacting us with technical support questions.
• Our office hours are M-F 9-5 EST excluding holidays and weekends.
• Tech support questions via e-mail are usually responded to within 24 - 48 hours on business days. We are not open to respond on weekends or holidays.

Services and Custom Applications

• Custom camera building or camera modification services please click here

Repair & Technical Support Terms

1. Technical Advice. PixController, Inc. may, at Buyer's request, furnish technical assistance, advice and information with respect to the products, if and to the extent that such advice, assistance and information is conveniently available. It is expressly agreed that there is no obligation to provide such information, which is provided without charge, and at Buyer's risk. No agent, employee or other representative has the right to modify or expand PixController, Inc. standard warranty applicable to the products or to make any representations as to the products other than those set forth in PixController, Inc. product literature and any such affirmation, representation or warranty, if made, should not be relied upon by Buyer. Buyer shall be solely responsible for making its own independent determination whether products ordered will suit its needs and intended uses, and will not rely upon any representations or warranties of PixController, Inc. 

2. Returned Goods Policy. After acceptance, all sales of products shall be final. PixController, Inc. may, in its sole discretion, authorize product returns in appropriate circumstances, subject to such conditions as PixController, Inc. may specify. Any such return is subject to the express prior authorization of PixController, Inc. Buyer must notify PixController, Inc. via email to support@pixcontroller.com, and include "Warranty Repair Form" downloaded here: http://www.pixcontroller.com/Products/PixController_WARRANTY_RepairForm.pdf. Customer Service will either authorize or deny the request for return. Unauthorized returns will not be accepted. All authorized returned goods must be shipped Freight prepaid to the PixController, Inc. location indicated on the "Warranty Repair Form", except PixController, Inc. will pay freight costs for product shipped-in-error. No returns will be authorized after thirty (30) days following delivery. All returns are subject to a handling/restocking charge, except for products shipped-in-error. Products authorized for return must be in their original unopened packaging to receive credit.