Address

Directions

    Click here for directions

Sales Information

• Sales Questions: Voice: 724-733-0970  FAX: 724-733-0860
                            Email: sales@pixcontroller.com
   
• Quotes and Invoices please email: sales@pixcontroller.com
  

Order/Shipping Information

• Order/Shipping questions: Email: amy@pixcontroller.com
  
• Our office hours are M-F  9AM - 5PM EST excluding holidays and weekends.
  
• Inspection/Acceptance of  received products: The buyer shall be responsible for inspecting all products shipped prior to acceptance; provided, however, that if Buyer shall not have given PixController, Inc. written notice via email of rejection or shorted items to amy@pixcontroller.com within ten (10) days following receipt by Buyer, the products shall be deemed to have been accepted by Buyer.
  
  Please read our Terms of Sale for any other ordering/shipping information
  

Public Relations and Press Releases

• Contact sales@pixcontroller.com for Media Kits and Press Release information.

Manufacturing Lead Times

• PixController, Inc. is a very unique company in that we specialize many different motion-activated camera systems for Wildlife Research, Nature and Wildlife Film Companies, and Covert systems for Law Enforcement and Military use. Our products are designed, engineered, and manufactured in the USA. Our products are not mass produced in China like many of our competitors. We use high quality components to custom build every product to withstand harsh environments and to last many years. Because each of our products is custom built when the order is placed require the following lead time: Click here to view lead times

Returns policy

All returns must be authorized by an RMA Number. Email support@pixcontroller.com for authorization number before shipping back any merchandise. Please include your name, order number, and the reason for the return in your email request. Once the RMA number has been issued to the customer the product must be shipped to PixController, Inc. within 14 days of issuing the RMA number. If the product is not shipped within this time period the RMA number will not be valid.

Returns for any unaffected products are permitted within 14 days from the date of receipt of merchandise. After such time, items will incur a 15% restocking fee. Returns of wrong ordered items are allowed. Returned merchandise will be accepted only if all conditions a, b, & c (see below) are met.

Shipping and handling charges are not refundable. We are not responsible for any shipping charges of merchandise being returned to us. 

All returned merchandise must be in its original mint and clean condition. Returns on damaged, scratched, programmed, burnt, or otherwise 'played with' merchandise will not be accepted.

All returns must include all the factory accessories which come with the item.

With your return, enclose the original receipt or a copy of it. Also include a brief letter of explanation of why the merchandise is being returned and state your request for either a refund or an exchange. Include the authorization number on this letter, and on the outside of the shipping box.

If any item arrives damaged due to shipping, immediately contact the carrier. Keep all shipping cartons, and email PixController, Inc. immediately.

We reserve the right to limit quantities. Pictures are for illustration purposes only. We are not responsible for typographical errors.
 

RMA Numbers

All returns must be authorized by an RMA Number. Email support@pixcontroller.com for authorization number before shipping back any merchandise. Please include your name, order number, and the reason for the return in your email request. Once the RMA number has been issued to the customer the product must be shipped to PixController, Inc. within 14 days of issuing the RMA number. If the product is not shipped within this time period the RMA number will not be valid.
 

Repair & Technical Support Terms

• Technical Advice. PixController, Inc. may, at Buyer's request, furnish technical assistance, advice and information with respect to the products, if and to the extent that such advice, assistance and information is conveniently available. It is expressly agreed that there is no obligation to provide such information, which is provided without charge, and at Buyer's risk. No agent, employee or other representative has the right to modify or expand PixController, Inc. standard warranty applicable to the products or to make any representations as to the products other than those set forth in PixController, Inc. product literature and any such affirmation, representation or warranty, if made, should not be relied upon by Buyer. Buyer shall be solely responsible for making its own independent determination whether products ordered will suit its needs and intended uses, and will not rely upon any representations or warranties of PixController, Inc. 
   
• Returned Goods Policy. After acceptance, all sales of products shall be final. PixController, Inc. may, in its sole discretion, authorize product returns in appropriate circumstances, subject to such conditions as PixController, Inc. may specify. Any such return is subject to the express prior authorization of PixController, Inc. Buyer must notify PixController, Inc. via email to support@pixcontroller.com, and include "Warranty Repair Form" downloaded here:
      Limited 1-Year Warranty
      Repair Form
  Customer Service will either authorize or deny the request for return. Unauthorized returns will not be accepted. All authorized returned goods must be shipped Freight prepaid to the PixController, Inc. location indicated on the "Warranty Repair Form", except PixController, Inc. will pay freight costs for product shipped-in-error. No returns will be authorized after thirty (30) days following delivery. All returns are subject to a handling/restocking charge, except for products shipped-in-error. Products authorized for return must be in their original unopened packaging to receive credit.